Effective Date: May 25, 2018
This policy explains what information we collect when you use Veertu’s site and products. It also has information about how we store, use, transfer, and delete that information.
Information We Collect & How We Use It
Veertu doesn’t make money from ads. So we don’t collect data in order to advertise to you. The information we collect at Veertu is to share information with you about Veertu products and services.
In order to give you the best possible experience using Veertu products, we collect information from your interactions with the website. Some of this information, you actively tell us (such as your email address, which we use to communicate with you). We don’t collect any information based on actions you take while using Veertu products.
Veertu won’t transfer information about you to third parties for the purpose of providing or facilitating third-party advertising to you. We won’t sell information about you.
We may share your account information with third parties in some circumstances, including: (1) with your consent; (2) to a service provider or partner who meets our data protection standards; (3) when we have a good faith belief it is required by law, such as pursuant to a subpoena or other legal process; (4) when we have a good faith belief that doing so will help prevent imminent harm to someone.
If we are going to share your information in response to legal process, we’ll give you notice so you can challenge it (for example by seeking court intervention), unless we’re prohibited by law or believe doing so may endanger others. We will object to requests for information about users of our services that we believe are improper.
Veertu uses third-party vendors and hosting partners, such as Freshworks, Reprise Software, to run Veertu.com. By visiting Veertu.com, you authorize to transfer, store, and use your information in the United States and any other country where we operate.
Tracking & Cookies
We don’t use browser cookies and similar technologies.
Modifying or Deleting Your Personal Information
If you have a Veertu support account, you can access, modify or export your personal information, or delete your account https://freshdesk.com/gdpr.
We use encryption (HTTPS/TLS) to protect data transmitted to and from our site. However, no data transmission over the Internet is 100% secure, so we can’t guarantee security. You use the Veertu.com at your own risk, and you’re responsible for taking reasonable measures to secure your account.
Email from Veertu
Sometimes we’ll send you emails about your account, our products or new policies. You can opt out of some of these such emails.
When you interact with an email sent from Veertu (such as opening an email or clicking on a particular link in an email), we may receive information about that interaction. We won’t email you to ask for your password or other account information. If you receive such an email, please send it to us so we can investigate.
Changes to this Policy
Veertu may periodically update this Policy. We’ll notify you about significant changes to it. The most current version of the policy will always be here.
We welcome feedback about this policy at [email protected].
Data Protection Statement for European Union Users
Description of Processing Activity
Veertu collects and stores personal information such as Name, email and company about its users to enable distribution of requested software.
Purposes of Processing
- Provide requested software downloads
- Provide information on the software
- Fight spam, fraud, and other abuse of services
In order to provide the product requested by the user, Veertu collects and stores data about its users on the legal basis of consent given when you sign up for trial.
Veertu will consider related complaints in compliance with the General Data Protection Regulation’s rights of the data subject, as well as rights of expression and access to information.
Public Nature of Personal Data
There is no public use of personal data done by Veertu.
Categories of Personal Data Collected
- First and Last Name
- Email address
- Company (Optional)
- Billing information
Categories of Recipients
Veertu shares minimal personal data with third-party processors in order to provide the product and services. These processors offer at least the same level of data protection as that set out in this statement. This includes the following categories of recipients:
- Lead Management
- Trial License Key management
- Product Support Portal
- Payment Processors
Veertu uses Freshsales to store and manage personal information provided by users during trial registration. Users can request to be forgotten, can request their personal data, can opt-out of future communication.
Trial License Key Management
Veertu uses reprise software hosted licensing service to generate and manage trial licenses requested by the users. Users can request to be forgotten and can request their personal data.
Product Support Portal
Veertu uses Freshdesk to provide a product support portal for users to create their account and manage their support tickets. Check here for FreshDesk GDPR information – https://freshdesk.com/gdpr.
Veertu uses Slack to livechat platform for users. Check here for Slack GDPR information – https://slack.com/gdpr.
Veertu provides Services in conjunction with Bluesnap payment processor. Bluesnap acting as payment processors may collect and store personal data related to your billing information and history in order to provide their services and may collect and store personal data and business data to prevent fraud and other abuse.
When you request your personal information to be deleted, Veertu deletes your personal data as outlined in this document. However, to delete your payment or billing information, you will need to do so with your payment provider, as Veertu only has minimal secure access to those records as needed to provide the services.
Potential Consequences of Processing
None of the personal data provided by the user is made public.
Veertu.com is hosted in the United States. By using Veertu Services, you authorize Veertu to transfer, store, and use your information in the United States and any other country where we operate. Where your data is disclosed to our processors, it is subject by contract to at least the same level of data protection as that set out in this statement.
Veertu retains personal data associated with your account for some time dependent on Veertu internal marketing processes. If you would like to delete your personal information, you can request for deletion by sending email to Veertu at [email protected].
To delete your payment or billing information, you will need to do so with your payment provider, as Veertu only has minimal secure access to those records as needed to provide the services.
Rights of Data Subjects
- If you sign up for a Veertu trial or support account, you may at any time request an export of your personal information from sending email to [email protected].
- You may correct information associated with your accounts by sending email to [email protected]
- You may withdraw consent by deleting your account at any time by sending email to [email protected]. Veertu will erase your personal information completely within 14 days (except to the extent Veertu is prevented by law from deleting your information).
- You may object at any time to the use of your personal data by contacting [email protected]. If your complaint relates to alleged misuse of your personal data by a third party, it may result in suspension of that account in keeping with the relevant law, public interest, and our contractual obligations.
- You may at any time lodge a complaint regarding the processing of your personal data by Veertu with the Supervisory Authority of your EU member state.
4962, El Camino Real, Suite #123
Los Altos, CA 94022
Representative: Company Secretary— [email protected]